Pros and Cons of Using VoIP for Business

With the demands of a growing business and the sophisticated technology used in today’s business, it’s essential for any enterprise in Singapore to upgrade its existing PBX phone system to keep up with its competitors. Opting for a hosted VoIP system both has advantages and disadvantages that you should keep in mind. There are also various types of VoIP solutions that must be considered based on the number of users and the type of services you need.

Below is a list of the pros and cons of using VoIP for business.

Using VoIP is Cheap

Regardless of the type of VoIP solution you want to use, if it’s a hosted VoIP system, such as cloud VoIP or an on-site VoIP (an IP PBX telephone system for example), the initial cost and the monthly fees are affordable for any type of business. If your office already has traditional telephony, you need not worry about replacing the hardware, because the existing PBX phone system can be upgraded using minimal setup and phone adapters. Small businesses that cannot invest in a PBX phone system can partner with voip in Singapore for a cloud VoIP, because there is very minimal payment—or even none at all—for the setup, maintenance, and upgrade of the hardware and software.

VoIP Needs Reliable Internet Connection

One disadvantage of a hosted VoIP system is that the company will be relying on the quality of service of the VoIP provider. This means that if there are delays, disruptions, and technical problems on the side of the provider, the companies that rely on their VoIP service will also suffer. In a hosted PBX system, the company has no control over the reliability of the connection and even the security of the data. If the Internet connection goes down for example, a cloud VoIP setup can disrupt office operations and will leave the personnel without any phone service.

To offset this problem, even if it is rare, the VoIP provider will advise its clients to keep some of the traditional phone lines open in case the VoIP service is interrupted.

VoIP is a Flexible System

As already mentioned, traditional phone systems such as the PBX phone system can be upgraded to an IP PBX telephone system. There is no need to stop using the traditional telephone lines when switching to VoIP. The company also has an option to add telephones based on the bandwidth of their Internet connection, which means that you need to upgrade once it reaches its maximum capacity. For example, if the business is planning to expand or add more personnel, you need to call your VoIP service provider to upgrade the system and add more telephone lines, so everyone can be connected.

Voice Quality May Vary

Not only will a hosted VOIP system or a hosted PBX be dependent on the VoIP service provider in Singapore, but the quality of the VoIP calls will also be dependent on the Internet connection. This means that the connections should have enough bandwidth to get the same voice quality as when the traffic is low.

Make sure to discuss this with your provider if the office has a high volume of calls daily. Some aspects of the operation that is beyond the control of your VoIP provider (for example, you have different Internet service provider) can also affect the quality or the performance of the VoIP system. That is why you should also subscribe to a reliable Internet provider in Singapore to avoid these problems.

VoIP is User-Friendly

Even if your company does not have its own information technology department, there is no need to hire more personnel if you set up a cloud VoIP. The VoIP service provider will provide the expertise set up and maintain a hosted VoIP system. But what if you are new to the technology? Don’t worry because there is no need to train your employees to use the VoIP system.

This works pretty much like traditional telephony, but it has extra features that will make office operations a lot easier. VoIP includes not just making voice calls, but your employees can also do the following: send e-mails, video conferencing, record-keeping, auto-attendant, call routing, voicemail to e-mail transcription, call screening, manage extensions, custom hold music, three-way or N-way calling, virtual extension, international virtual numbers, and many more.

VoIP Can Affect Latency

Latency refers to the duration of the delay before data transfer starts right after inputting the instructions. In VoIP service, this refers to the jitter, which is quite common in packet switched and connectionless networks. The problem is rooted in the division of the voice packets and the delivery of the packets which might be sent through different paths before they reach the receiver. The result is a poor-quality voice call if there are delays and congestion in the VoIP system. To ensure that this problem doesn’t affect the quality of voice calls, the acceptable latency for VoIP should be maintained at 150 ms or less. If you are not sure what this means, the best you can do is to contact crystal voice in Singapore for detailed information about this matter.

VoIP is Portable

As long as the employees are connected to the Internet and they have a VoIP phone, transactions and exchange of information can be made anywhere outside the office. But that’s not all, because some VoIP service providers also provide a Web interface with the same VoIP services available even without access to a VoIP phone. As long as the employees have access to the Internet anywhere in the world, they can still make cheap calls. This is an advantage for companies in Singapore that have employees who travel frequently.